At DoorDex, account restrictions are never random — they’re part of our security and compliance systems designed to protect you and the platform. If your account is flagged or restricted, here’s why it may have happened and what to do next.
Third-Party Payment Use
Using a bank account, Zelle, or wallet that doesn’t match your verified name
Unusual or Suspicious Activity
High-risk transactions, inconsistent payment patterns, or login attempts from flagged locations
Verification Issues
Incomplete, expired, or inconsistent KYC documents
Chargebacks or Disputes
Reversing payments or reporting a legitimate transaction as fraud
Violation of Platform Rules
Attempting to bypass limits, spam behavior, or unauthorized business use
Contact Support Inside the App
Open the in-app chat at app.doordex.io
Mention your issue clearly and provide any requested documentation
Provide Additional Info
If asked, submit ID, proof of payment, or wallet ownership to verify activity
Wait for Review
Most restrictions are resolved within a few hours during business hours
Always use your own verified payment methods
Follow platform rules and stay within your plan limits
Reach out to support before making any unusual or large transactions
A restricted account can usually be restored quickly. The key is fast, honest communication with our support team — we’re here to help.
