Your account status on DoorDex reflects your current access level and determines what you can do on the platform. Here's what each status means:
Your identity verification is still being processed.
❌ You can’t buy or sell crypto yet
✅ You can complete your KYC submission
⏱ Most accounts are approved within minutes
What to do:
Wait for approval or contact support if it’s taking longer than expected.
Your account is fully active and ready to use.
✅ You can access trial buy/sell
✅ You can subscribe to a plan
✅ All platform features are unlocked (based on your plan)
What to do:
Start trading or upgrade your plan to access higher limits and DeFi features.
There’s an issue with your account — activity is paused.
❌ You can’t place new orders
⚠️ Could be due to compliance, payment issues, or suspicious activity
What to do:
Immediately contact support inside the app to resolve the issue.
