If you've completed a payment but your crypto hasn't arrived yet, don’t worry — resolving it is simple.
Open the DoorDex app at app.doordex.io
Click on the support chat icon
Explain the issue briefly (e.g., “I sent a payment but haven’t received crypto”)
Include the Transaction ID or screenshot of the payment
Make sure the details match your order (amount, sender name, time)
Our team will:
Verify the payment
Match it to your order
Complete the crypto transfer if everything checks out
Most issues are resolved within minutes during business hours.
